User guide
User guide
2people.chat has two web applications: the agent console, where your team works conversations, and the admin console, where you manage your account. This guide walks through both, screen by screen.
#The consoles
#Signing in and your account
Team members set their password (at least 12 characters) through a one-time invite link their administrator sends them. Password resets work the same way: an administrator creates a reset link on the Team & access page and passes it on.
The bottom menu of both consoles has a workspace switcher (when you can reach more than one tenant), the theme (light/dark), the language (Turkish/English) and sign-out. The menu only shows sections you have permission for.
#Roles
Every tenant comes with four system roles:
| Role | What it can do |
|---|---|
| Tenant Admin | Every tenant permission: settings, websites, team and roles, integrations, webhooks, API keys, privacy, usage and audit. |
| Supervisor | Reads, replies to and manages conversations (assign, transfer, change department, close); manages shared saved replies; approves bonus requests; uses analytics, audit and operations. Settings are read-only. |
| Agent | Reads and replies to conversations, sees visitors and player data, can request bonuses. |
| Analyst | Views analytics, visitors, operations and usage. |
You can create custom roles under Team & access → Roles: give it a name and pick permissions from a list grouped by area. System roles cannot be changed, a role still assigned to members cannot be deleted, and nobody can grant a permission they do not hold.